Member Center

Forgot your password?

If you forgot your password or need to reset it, don't worry because resetting the password only takes two easy steps!

Enter the email address you used when you set up your membership account.

Invalid login ID or password. Please try again.

Q: Can the customer service help me reset my password?

A: Unfortunately, no. To protect our customers, all passwords are stored using a one-way encryption algorithm. Therefore, our staff does not know your password and cannot reset it for you.

Q: Can anyone maliciously change my password?

A: Your password can be changed only with the confirmation link that we send to your email address. No one can change your password unless someone else has access to your email account.

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