Research Reports

Overview

Summary
The explosive surge of generative AI (gen AI) has prompted global telecom operators to successively incorporate large language models (LLMs), and develop various services related to gen AI applications, whilst unfolding preliminary verifications on gen AI application scenes. Taiwanese telecom operators are also offering gen AI services as integrated solutions to enterprise users in the hope of improving their overall revenue.

Table of Contents
1. Current Development of Gen AI in Global Telecom Industry

2. Gen AI Focuses on Automated Network Performance, Client Services, and Efficiency of
  Data Analysis for Applications of the Telecom Industry

3.Challenges for Telecom Operators in Developing Gen AI Services
  (1) Telecom Operators Require Immense Cost in Processing Extensive Gen AI Data
  (2) Deployment Cost in Hyperscale Data Center May Restrict Development of Gen AI among
  Small and Medium-Sized Telecom Operators

4.Major Telecom Companies Worldwide Gradually Introduce Dedicated Gen AI Services to Enhance
  Efficiency of Their Internal Operations

5.Taiwan-based Telecom Companies Use Gen AI for Customer Service and Real-time
  Translation, Driving Revenue through Output Solutions Model

6.TRI’s View
  (1) Telecom Giants Implement Existing or Proprietary LLMs with a Focus on Gen AI Applications
  on Network Automation, Customer Service Optimization, and Enhanced Data Analysis Efficiency
  (2)  Telecom Companies Face the Costs of Gen AI Data Processing and Building Hyperscale Data
  Centers
  (3) Taiwan-based Telecom Companies Develop Gen AI Services for Customer Service and
  Real-time Translation so as to Boost Revenue through Solution-based Models
 

＜Total Pages：12＞